Empower Personal Security Backup Utility Solution no longer backs up configuration and projects- WKB30893

SYMPTOMS

• Empower Personal Security Backup Utility Solution no longer backs up configuration and projects
• In the log file, error: Toolkit login Exception from HRESULT: 0x80040275

ENVIRONMENT

• ETSC Waters EasyCDSbackup for W/S
• Part number EEE000391
• Empower 3 FR4

CAUSE

The password for the Empower System Account has expired.

System policies have changed for "Enforce Minimum Password Lengh of :". The System account is no longer compliant with this rule.

FIX or WORKAROUND

Connect to Empower using the System account and change the password to meet Empower system policies.

ADDITIONAL INFORMATION

Backup utility Log :

Last created 28/03/2017 at 2:00 PM

13/Jun/2018 09:04:20,61 To be Backup:

13/Jun/2018 09:04:20,61             - all Projects.

13/Jun/2018 09:04:20,61             - System Configuration.

13/Jun/2018 09:04:20,61             - Meta Data.

13/Jun/2018 09:04:20,61 Destination:E:\BackupData\Projects\Wednesday 13-June-2018\

13/Jun/2018 09:04:20,66 Toolkit login

13/Jun/2018 09:04:20,97 error: Exception from HRESULT: 0x80040275

The signification of the error message Toolkit error message Exception from HRESULT: 0x80040275 is 275 User account has expired