How to rebuild the Waters Internal Queue Printer - WKB30545

OBJECTIVE or GOAL

Rebuild the Waters Internal Queue Printer (i.e., manually install the Empower printer "Waters Internal Queue - Do Not Use") in Empower 3 FR4 and above.

ENVIRONMENT

• Empower 3 FR4 and above

PROCEDURE

1. Open the Devices and Printers dialog box (Start > Devices and Printers).
2. If it is listed, right-click Printer, select Delete Printer Queues, delete all the printer queues associated with that printer, and then remove the device.
3. Open a DOS prompt (Start Type CMD, run as administrator).
4. Navigate to C:\Empower\Bin directory.
5. Type WatersPrintCaptureDriverInstall.exe -Install -for=Empower.
6. After completion, close the DOS prompt.
7. Select Start, click on Devices and Printers. Waters Internal Queue -- Do Not Use should be listed.
8. In some cases, Waters Unifi Printer or Waters Internal Queue (Copy 1) is listed. If it is, right-click on the printer and select Delete Printer Queue. Delete all queues except Waters Internal Queue -- Do Not Use.

ADDITIONAL INFORMATION

The Waters Internal Queue - Do Not Use printer can get corrupted and cause the Report Publisher save as report function to hang, reinstalling the printer can fix this issue.