ACQUITY H-Class Sample Manager FTN in Console error: - string - - WKB2896

SYMPTOMS

• The instrument in console has triggered a "string" error message and cannot be operated until the message is cleared.
• The message is not recorded in the log files.
• The issue occurs on initialization.

ENVIRONMENT

• ACQUITY H-Class Sample Manager (SM-FTN)
• Empower 3 Workstation
• Masslynx

CAUSE

• "String" errors are failed commands between the Instrument Control Software and the ACQUITY module. 

FIX or WORKAROUND

1. Run Stop Acquity Processes.
2. Delete the ACQUITYSettings.xml file - WKB7878
3. Remove each component in the Waters DHCP Server Configuration window.
4. Power-off all components and the computer.
5. Reboot PC and system in the right order

ADDITIONAL INFORMATION