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Error: You can only activate Empower options that match the Empower base license activated - WKB2842

Article number: 2842

SYMPTOMS

  • Error box displays when trying to activate Empower license:

Cannot Activate Licenses

The following licenses were not activated due to invalid conditions.

You can only activate Empower options that match the Empower base license activated.

 

ENVIRONMENT

  • Empower 3 Workgroup
  • Empower 3 Enterprise (MVM base with one user)

CAUSE

There is a platform mismatch between the installed Empower base license and the license that it being activated. You can activate some licenses on any platform (Personal, Workgroup, or Enterprise), but others are platform-specific.

FIX or WORKAROUND

  1. Activate the proper license for the Empower platform you are running.

ADDITIONAL INFORMATION

An incorrect license typically needs to be RA'ed through your local support office.


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