- Error box displays when trying to activate Empower license:
Cannot Activate Licenses
The following licenses were not activated due to invalid conditions.
You can only activate Empower options that match the Empower base license activated.
- Empower 3 Workgroup
- Empower 3 Enterprise (MVM base with one user)
There is a platform mismatch between the installed Empower base license and the license that it being activated. You can activate some licenses on any platform (Personal, Workgroup, or Enterprise), but others are platform-specific.
FIX or WORKAROUND
- Activate the proper license for the Empower platform you are running.
If you purchased the incorrect license/ or received the incorrect license, it will typically need to be replaced. This is done via the return authorization process, through your local support office.