Skip to main content
Waters

Error when upgrading to FR4: The Empower 3 Deployment Manager has detected that Empower 3 software or any related process is running on this system. Please exit all applications and then run this Deployment Manager again - WKB27837

Article number: 27837

SYMPTOMS

  • Error observed when upgrading: The Empower 3 Deployment Manager has detected that Empower 3 software or any related process is running on this system. Please exit all applications and then run this Deployment Manager again.
  • Deployment Manager closes

ENVIRONMENT

  • Empower 3 Feature Release 4 (FR4) Personal

CAUSE

WatersEmailService is running.

FIX or WORKAROUND

  1. Go to Computer Management > Services and Applications > Services.
  2. Scroll down and select WatersEmailService.
  3. Click the link in the upper-left portion of the window to stop this service, or right-click and select Stop.
  4. Install Empower 3 FR4.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.