"Database Connection Failure" error in Empower after a power outage - WKB26533

SYMPTOMS

• Unable to log in to Empower
• "Database Connection Failure" when trying to log in to Empower

ENVIRONMENT

• Empower 3

CAUSE

Unknown

FIX or WORKAROUND

1. Open the list of services running on the Empower PC.
2. Restart the OracleTNSListener service.
3. Restart the OracleEmpowerService service.
4. Log in to Empower.

ADDITIONAL INFORMATION

Services may need to be restarted in SQL if above does not resolve the error

During login, the ORA12537 error may appear.