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Error "The referenced account is currently locked out and may not be logged on to" when prompted to confirm identity in Empower - WKB26531

Article number: 26531

SYMPTOMS

  • Error "The referenced account is currently locked out and may not be logged on to" appears for LDAP user when prompted to confirm identity in Empower (e.g., upon Method change)
  • The behavior is intermittent and affects Empower clients on Windows 7 and Windows 10

ENVIRONMENT

  • Empower 3
  • LDAP

CAUSE

The Active Directory account associated with the Empower user account is locked.

FIX or WORKAROUND

Unlock the Active Directory account associated with the Empower user account.

ADDITIONAL INFORMATION

 

id26531, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

 

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