Error "The referenced account is currently locked out and may not be logged on to" when prompted to confirm identity in Empower - WKB26531

SYMPTOMS

• Error "The referenced account is currently locked out and may not be logged on to" appears for LDAP user when prompted to confirm identity in Empower (e.g., upon Method change)
• The behavior is intermittent and affects Empower clients on Windows 7 and Windows 10

ENVIRONMENT

• Empower 3
• LDAP

CAUSE

The Active Directory account associated with the Empower user account is locked.

FIX or WORKAROUND

1. Unlock the Active Directory account associated with the Empower user account. Proceed to step 2 if account unlock does not help.
2. Rebuild the active directory account

ADDITIONAL INFORMATION