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Only one user cannot see chromatogram in Empower project review window - WKB2643

Article number: 2643

SYMPTOMS

  • User can collect data but can't see chromatogram in review window.
  • Other users with same privilege can see chromatogram in review window for same project 

ENVIRONMENT

  • Empower 3
  • Citrix

CAUSE

User privilege corrupted

FIX or WORKAROUND

Copy preference from a good user to the user with issue.

To Copy preference:

  • login as Empower admin, click on Configure the system
  • In configuration Manager click on View > Copy preferences > Select a good "Source user" and "Source Project" under the "Copy from"
  • Copy to the user with issue and choose the project. Click Ok.

 

ADDITIONAL INFORMATION

 

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