Only one user cannot see chromatogram in Empower project review window - WKB2643
Article number: 2643
SYMPTOMS
- User can collect data but can't see chromatogram in review window.
- Other users with same privilege/preference can see chromatogram in review window for same project
ENVIRONMENT
- Empower 3
- Citrix
CAUSE
User privilege/preference corrupted
FIX or WORKAROUND
Copy preference from a good user to the user with issue.
To Copy preference:
- login as Empower admin, click on Configure the system
- In configuration Manager click on View > Copy preferences > Select a good "Source user" and "Source Project" under the "Copy from"
- Copy to the user with issue and choose the project. Click Ok.
ADDITIONAL INFORMATION
id2643, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP