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Only one user cannot see chromatogram in Empower project review window - WKB2643

Article number: 2643

SYMPTOMS

  • User can collect data but can't see chromatogram in review window.
  • Other users with same privilege/preference can see chromatogram in review window for same project 

ENVIRONMENT

  • Empower 3
  • Citrix

CAUSE

User privilege/preference corrupted

FIX or WORKAROUND

Copy preference from a good user to the user with issue.

To Copy preference:

  • login as Empower admin, click on Configure the system
  • In configuration Manager click on View > Copy preferences > Select a good "Source user" and "Source Project" under the "Copy from"
  • Copy to the user with issue and choose the project. Click Ok.

 

copy preferences.PNG

ADDITIONAL INFORMATION

 

id2643, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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