Intermittent instrument communication issues in Empower - WKB259688
Article number: 259688
SYMPTOMS
- Intermittent instrument communication issues on Empower nodes
- Instruments report "No" in the OK column of Instruments tab in Node Properties
ENVIRONMENT
- Empower
CAUSE
Incorrect network topology
The switch used for the Instrument LAN is connected to the instrument LAN Ethernet card as expected. Additionally, there is an Ethernet connection to the Corporate network present on the same switch.
FIX or WORKAROUND
Remove the Ethernet connection from the Corporate network to the Ethernet switch supporting the Instrument LAN.
ADDITIONAL INFORMATION
id259688, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP