Agilent LC system components are dimmed (unavailable) in the Empower Run Samples control panels from the Empower Citrix server but green (available) from the Empower LAC/E - WKB258263

SYMPTOMS

• Agilent column compartment and VWD modules are dimmed (unavailable) in the Empower Run Samples control panels from Citrix server
• Agilent column compartment and VWD modules show green (available) status in the Empower Run Samples control panels from LAC/E

ENVIRONMENT

• Instrument Control Framework Support Layer v3.1 on Empower Client
• Instrument Control Framework Support Layer v2.2 on Empower LAC/E

CAUSE

Incompatibility betweend the Instrument Control Framework Support Layer versions on the Empower client and Empower LAC/E

FIX or WORKAROUND

Upgrade the Instrument Control Framework Support Layer version on the LAC/E to v3.1.

ADDITIONAL INFORMATION

This behavior is documented in CRI-5717.