Various Empower acquisition errors may appear when Windows update patches are installed on a LAC/E or acquisition server without rebooting after - WKB258084

SYMPTOMS

• Review window:
  Acquisition finished "Data file not found"

• Message Center errors:
  Chrom open for read failed, file
  Failed to recover Sample Set from file

  Recover log:
  Unable to create remote file
  Failed to recover datafile

ENVIRONMENT

• Empower 3 Enterprise or Workgroup

CAUSE

Windows update patches may require the computer to be rebooted after they are applied. LAC/Es do not have monitors to notify that a reboot is necessary.

FIX or WORKAROUND

Remote into the LAC/E to see if a reboot is necessary, or remotely reboot on a regular basis after scheduled updates. If this does not work, roll back the patches and reboot. 

ADDITIONAL INFORMATION