Skip to main content
Waters

Opening Empower Review takes more than a minute when using a Citrix session - WKB2506

Article number: 2506

SYMPTOMS

  • Empower Review windows take a minute or longer to open when using a Citrix session.

ENVIRONMENT

  • Empower 2
  • Empower 3
  • XenApp 6.0x
  • XenApp 6.5x

CAUSE

  • Citrix Seamless settings need to be evaluated.

FIX or WORKAROUND

Altering the Windows registry corrected this issue in several cases.

Execute the following steps on all Citrix servers supporting Empower.

  1. Navigate to the registry key HKEY_LOCAL_MACHINE/System/CurrentControlSet/Control/Citrix/wfshell/TWI.
  2. Create a Value Type: REG_DWORD
  3. Create a Value Name: SeamlessFlags
  4. Set the SeamlessFlag value to 0x26DEA7.

ADDITIONAL INFORMATION

See this link for further detail.

Discuss this change with GSS before implementation.

Changing the registry can cause significant damage to the operating system. Back up the registry before implementing this change.

Not able to find a solution? Click here to request help.