Error message "Base license must be activated first" when trying to activate user licenses in Empower 3 - WKB248833
Article number: 248833
SYMPTOMS
- "Base license must be activated first" error when trying to activate a 5-pack user license
- Base license and options are active
ENVIRONMENT
- Empower 3
CAUSE
Input of quote number in "Order number" field
FIX or WORKAROUND
Use the order number to activate 5 Named User Licenses.
ADDITIONAL INFORMATION
Ensure that the product ordered is the correct part number order for the version of Empower software, whether it be Empower Personal, Workgroup, or Enterprise. A mismatch with the existing system results in this error.
667003936 - Empower 3 Personal Software Named User 5 Pack (Personal only)
667003933 - Empower 3 Enterprise or Workgroup Software Named User 5 Pack