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Error: "Base license must be activated first" when trying to activate user licenses in Empower 3 - WKB19973

Article number: 19973

SYMPTOMS

  • "Base license must be activated first" error observed when trying to activate a 5-pack user license.
  • Base license and options are already installed.

ENVIRONMENT

  • Empower 3 Enterprise

CAUSE

Order number was used instead of the license serial number.

FIX or WORKAROUND

Type user license serial number in the correct field of licensing wizard.

ADDITIONAL INFORMATION

 

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