Error: "Base license must be activated first" when trying to activate user licenses in Empower 3 - WKB19973
Article number: 19973
SYMPTOMS
- "Base license must be activated first" error observed when trying to activate a 5-pack user license.
- Base license and options are already installed.
ENVIRONMENT
- Empower 3 Enterprise
CAUSE
Order number was used instead of the license serial number.
FIX or WORKAROUND
Type user license serial number in the correct field of licensing wizard.
ADDITIONAL INFORMATION