Error: "Base license must be activated first" when trying to activate user licenses in Empower 3 - WKB19973
Article number: 19973
SYMPTOMS
- "Base license must be activated first" error observed when trying to activate a 5-pack user license.
- Base license and options are already installed.
ENVIRONMENT
- Empower 3 Enterprise
CAUSE
Order number was used instead of the license serial number.
FIX or WORKAROUND
Type user license serial number in the correct field of licensing wizard.
ADDITIONAL INFORMATION
id19973, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP