Copy and Paste to the local PC may not work as expected when accessing Empower via Citrix session - WKB242762

SYMPTOMS

• Various combinations of Citrix Receiver or Workspace clients and Citrix XenApp or Virtual Apps and Desktops can prevent proper function of Copy and Paste from the remote session to the local machine in a Citrix session

ENVIRONMENT

• Empower
• Citrix

CAUSE

Citrix issue CVADHELP-17986

Citrix Virtual Apps and Desktops 7 1912 LTSC CU4

FIX or WORKAROUND

Serious problems may occur if the registry is modified incorrectly. These problems may require reinstallation of the operating system. Waters cannot guarantee that these problems can be solved. Modify the registry at your own risk.

The table copy option might be disabled or unavailable in certain third-party applications. To enable the option, set the following registry key:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Citrix\wfshell\virtual Clipboard

Name: DisableFileSupport

Type: DWORD

Value: 00000001

ADDITIONAL INFORMATION