When trying to log in to Empower on a client, the user gets the following message: ORA 12154: Could not resolve the connect identifier specified - WKB24289
Article number: 24289
SYMPTOMS
- Cannot log in to Empower on a newly installed client
- The server can be pinged from the client by both name and IP address
- ORA 12154 error appears when attempting to log in on the client
- The admin can log in to Empower on the server without issues
ENVIRONMENT
- Empower 3 Enterprise
- Client PC
CAUSE
The tnsnames.ora file is missing from the following directory: C:\Empower\Oracle\Oracle11gClient_2\network\admin
FIX or WORKAROUND
Copy the tnsnames.ora file from a different network location, such as another client or LAC/E32, and paste it into the admin folder of the new client.