W2432 conductivity detector instrument failure at setup, General Error on Empower instrument control panel - WKB233253
Article number: 233253
SYMPTOMS
- W2432 conductivity detector instrument failure at setup
- General Error on instrument control panel
ENVIRONMENT
- Empower
- FR3 HF1
- DP2020 R1
CAUSE
The decimal separator not being ".", in combination with USB port
FIX or WORKAROUND
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Checked AV exclusions for the programs, directories, and level of heuristics. No issue reported.
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Changed the USB connector to USB 2.0 and reloaded driver in OS.
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Configured instrument as described in WKB95853_How_to_Configure_a_2432_Conductivity_Detector_in_Empower.
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Used series of zeros for unique addressing.
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W2432 was visible and control panel showed "initializing" and then readback. However, readbacks had nonsense values.
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Set up full US regional settings (applied to Administrative application for system and new users), and then obtained signal and correct feedbacks from detector to control panel.

ADDITIONAL INFORMATION
