W2432 conductivity detector instrument failure at setup, General Error on Empower instrument control panel - WKB233253

SYMPTOMS

• W2432 conductivity detector instrument failure at setup
• General Error on instrument control panel

ENVIRONMENT

• Empower
• FR3 HF1
• DP2020 R1

CAUSE

The decimal separator not being ".", in combination with USB port 

FIX or WORKAROUND

1. Checked AV exclusions for the programs, directories, and level of heuristics. No issue reported.

2. Changed the USB connector to USB 2.0 and reloaded driver in OS.

3. Configured instrument as described in WKB95853_How_to_Configure_a_2432_Conductivity_Detector_in_Empower.

4. Used series of zeros for unique addressing.

5. W2432 was visible and control panel showed "initializing" and then readback. However, readbacks had nonsense values.

6. Set up full US regional settings (applied to Administrative application for system and new users), and then obtained signal and correct feedbacks from detector to control panel.

   

ADDITIONAL INFORMATION