Skip to main content
Waters

No communication between Empower and ACQUITY H-Class - WKB22862

Article number: 22862

SYMPTOMS

  • Instrument status OK says "No" for all units
  • Control panel shows communication failure in Empower Run window

ENVIRONMENT

  • Empower Enterprise
  • LAC/E
  • ACQUITY UPLC H-Class

CAUSE

Rebooted instruments without rebooting LAC/E

FIX or WORKAROUND

  1. Power-down everything.
  2. Power-on the LAC/E, but do not open the software.
  3. Power-on the SM-FTN first, then the QSM, and finish with the TUV. (Wait for one unit to finish initializing before moving to the next.)
  4. Open the software.

ADDITIONAL INFORMATION

Not able to find a solution? Click here to request help.