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Waters

No communication between Empower and ACQUITY H-Class - WKB22862

Article number: 22862

SYMPTOMS

  • Instrument status OK says "No" for all units
  • Control panel shows communication failure in Empower Run window

ENVIRONMENT

  • Empower Enterprise
  • LAC/E
  • ACQUITY UPLC H-Class

CAUSE

Rebooted instruments without rebooting LAC/E

FIX or WORKAROUND

  1. Power-down everything.
  2. Power-on the LAC/E, but do not open the software.
  3. Power-on the SM-FTN first, then the QSM, and finish with the TUV. (Wait for one unit to finish initializing before moving to the next.)
  4. Open the software.

ADDITIONAL INFORMATION

id22862, A-30SDM, comms, UPAQSM, UPPQSM, UPQSM, UPQSM, UPQSM+, UPQSM+, UPQSMBIO, UPQSMBIO, UPQSMBIO+, UPSMFTN, UPSMFTN+, UPSMFTNB+, UPSMFTNBIO

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