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Empower 3 error "The application was unable to start correctly (0xc0000022). Click OK to close the application" - WKB228216

Article number: 228216

SYMPTOMS

  • Empower.exe - Application Error
    "The application was unable to start correctly (0xc0000022). Click OK to close the application"
    when launching Empower from desktop icon of Production and Test server 
      clipboard_e065d1f526e4f4f945ebaa1ec15aab321.png
  • No issues with client login 
  • With right-click Empower.exe on drive, can run program as usual
  • "Empower.exe - System Error
    "The program can't start because MIL3.dll is missing from your computer. Try reinstalling the program to fix this problem"
    when opening Empower via shortcut of Empower.exe added to desktop    
    clipboard_e3bbeb039958f14116165000333bb67ea.png

ENVIRONMENT

  • Empower 3
  • Empower 3 Enterprise
  • Feature Release 5 Service Release 5

CAUSE

The oci.dll file permissions are incorrect.

FIX or WORKAROUND

Allow Full Permissions for Everyone within this file's properties.

ADDITIONAL INFORMATION

Process Monitor application determines which file is at fault.

id228216, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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