When opening the instrument method, the wrong methods for 2489 and 2695 are shown - WKB226739

SYMPTOMS

• Instrument method includes 2695 and 2489
• User opens instrument method in the Run Samples window via the Edit button
• If user opens one method and then another, the earlier method remains open and the method they want is not shown
• Example: One instrument method for 2489 has a wavelength set to 200 nm and sampling rate of 5. Another instrument method has a wavelength set to 310 nm and sampling rate of 10. When they open the first method with a wavelength of 200 nm and then proceed to open the 310 nm method, the method displayed is the first one opened, even though they have selected a new method.

ENVIRONMENT

• Empower 3

CAUSE

The W2489 ICS driver is passing the incorrect wavelength to Empower. Alliance has a built-in driver but 2489 has an ICS driver. 

FIX or WORKAROUND

1. Ensure that the 2695 is not the first instrument in the system.
2. Close and reopen the method.

ADDITIONAL INFORMATION

We have PCS56598 and INFEMP-435 for this issue.