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A "Not Responding" message appears when trying to activate licensing for the first time on a new Empower 3 FR4 computer - WKB22475

Article number: 22475

SYMPTOMS

  • A "Not Responding" message appears when trying to activate licensing
  • The message "Credential cannot be verified at this time" indicates that the database is not running

ENVIRONMENT

  • Empower 3 FR4
  • Dell Inspiron 5680 computer
  • Windows 10
  • McAfee LiveSafe 16.0 R8

CAUSE

McAfee LiveSafe 16.0 R8 has an embedded firewall that is blocking the Oracle database from running.

FIX or WORKAROUND

Disable McAfee LiveSafe 16.0 R8 and restart.

ADDITIONAL INFORMATION

id22475,

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