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Not getting the comment box when editing a method in Empower - WKB2202

Article number: 2202

SYMPTOMS

  • When you are editing and saving a method, the box to enter a comment does not pop up

ENVIRONMENT

  • Empower 1
  • Empower 2
  • Empower 3

CAUSE

In the Configuration Manager, under View > System Policies, on the New Project tab, the Method is set to "Silent"

FIX or WORKAROUND

 

  1. Change the Method to "Unrestricted" to allow free text comments, or "Restricted" to limit the user to pre-defined comments.
  2. Check "Confirm Identity" if you want the user to have to type in their password to save the method and comments.
  3. Create a new project to utilize these new parameters. There is no way to update an existing project.

ADDITIONAL INFORMATION

If your project has already been created, you cannot alter that project. A new project must be created.

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