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Empower login error from a client: Specified default service Empower 3 no longer configured - WKB220172

Article number: 220172

SYMPTOMS

  • Empower login error from a client: "Specified default service Empower 3 no longer configured"

ENVIRONMENT

  • Empower
  • Client
  • LAC/E

CAUSE

The client's tnsnames.ora has a typo in the service name at the beginning of the entries.

FIX or WORKAROUND

Correct the service name typo in the tnsnames.ora file (C:\Empower\Oracle\OracleXXXClient_X\network\admin) so it matches another working client's tnsnames.ora file.

ADDITIONAL INFORMATION

In some cases, "Empower 3" should be specified as "Empower3", with no space.

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