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Empower login error from a client: Specified default service Empower 3 no longer configured - WKB220172

Article number: 220172

SYMPTOMS

  • Empower login error from a client: "Specified default service Empower 3 no longer configured"

ENVIRONMENT

  • Empower
  • Client
  • LAC/E

CAUSE

The client's tnsnames.ora has a typo in the service name at the beginning of the entries.

FIX or WORKAROUND

Correct the service name typo in the tnsnames.ora file (C:\Empower\Oracle\OracleXXXClient_X\network\admin) so it matches another working client's tnsnames.ora file.

ADDITIONAL INFORMATION

In some cases, "Empower 3" should be specified as "Empower3", with no space.

id220172, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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