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Waters

Cannot change Agilent LC flow rate or solvent composition in Run Samples after a Citrix Receiver upgrade - WKB21767

Article number: 21767

SYMPTOMS

  • Nothing happens when right-clicking on Method in the Agilent LC Pump module

ENVIRONMENT

  • Empower 3 FR3 HF1
  • Agilent ICF Support v.2.2 with A.02.04
  • Citrix XenApp v6.5
  • Citrix Receiver v14.10.0.16036

CAUSE

Unknown incompatibility issue with Citrix Receiver v.14.10.0.16036

FIX or WORKAROUND

  1. Downgrade to Citrix Receiver v.14.9.0.2539.

ADDITIONAL INFORMATION


EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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