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Run fails due to ACQUITYPDAserver.exe crash in Empower 3 - WKB20427

Article number: 20427

SYMPTOMS

  • Run fails during the sequence
  • In the Event Viewer System log of the acquisition server, there is an error entry for the ACQUITYPDAServer.exe

ENVIRONMENT

  • Empower 3 Enterprise

CAUSE

There is a defect for the ACQUITY driver packs; the ACQUITY PDA stops responding during long runs. 

FIX or WORKAROUND

This issue is resolved in Driver Pack 2017 Release 2.

ADDITIONAL INFORMATION

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