Custom fields in Empower 3 are rounded incorrectly - WKB196889

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Article number: 196889

SYMPTOMS

Custom fields in Empower are rounded incorrectly

ENVIRONMENT

Empower 3

CAUSE

Empower custom field results are known to round incorrectly due to changes in Microsoft Visual C++ 2015-2019 Redistributable packages 14.24.28127 and Microsoft Visual C++ 2015-2019 Redistributable version 14.27.29016. Other versions may cause the issue as well.

FIX or WORKAROUND

Install a newer version of the Microsoft Visual C++ Redistributable package, such as version 14.28.29325 or version 14.28.29914, which are known to correct this behavior.

ADDITIONAL INFORMATION

id196889, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP