Random "Server Busy" error when starting sample set on Agilent 8890 GC - WKB196592

SYMPTOMS

• "Server Busy" error randomly appears when starting a sample set; the only way to close it is from Windows task manager

• At the same time, in Windows Event Viewer, an application error appears from AgGC7890Drv

ENVIRONMENT

• Empower 3 FR5 Enterprise
• Agilent Instrument Control Framework 3.4
• Agilent 8890 GC

CAUSE

An Agilent column's SmartKey was connected in position 1 on the GC front panel, but a different column was specified in the instrument method for the same position.

This caused the configuration conflict seen in the Windows Event Viewer.

FIX or WORKAROUND

1. Remove the Agilent column's SmartKey from the front panel.
2. Restart the LAC/E.
3. Restart the GC.

ADDITIONAL INFORMATION