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Agilent LC instrument failure in Empower - WKB19366

Article number: 19366

SYMPTOMS

  • Agilent LC instrument failure message in Empower
  • No errors in Message Center
  • No errors in Windows logs
  • G1311B shutdown error on the instant pilot
  • No buffering occurred

ENVIRONMENT

  • Agilent 1200
  • ICF v2.1 HF1 with A.02.03 DU1 HF2
  • Enterprise environment
  • Empower 3

CAUSE

Instant pilot was not set to compatibility mode. Once the instant pilot was set to compatibility mode, the instrument failures stopped.

FIX or WORKAROUND

  1. Set the instant pilot to compatibility mode.

ADDITIONAL INFORMATION

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