ACQUITY PDA will not reset after LAC/E32 reboot - WKB1809

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Article number: 1809

SYMPTOMS

No communication to ACQUITY PDA after LAC/E³² or Computer reboot
Error says Communication Failure on the Console
Reset and reboot of PDA doesn't work

ENVIRONMENT

Empower 2 and up
ACQUITY PDA
Driver Pack 4 ( version 1.60)

CAUSE

PCS #30266 defect, fixed in Waters Driver Pack 4 Supplemental Release 1 (DP4SR1)

FIX or WORKAROUND

PCS # 30266 - The PDA will not Reset following a Reboot of the LAC/E³². Fixed in DP4 SR1

Workaround: Reboot the LAC/E³² again while leaving the PDA powered on. Avoid power cycling the PDA and LAC/E³² at the same time.

ADDITIONAL INFORMATION

If PDA still does not communicate following the work around, refer to KB article 4924 ACQUITY PDA will not communicate with LAC/E 32 regarding bridged network cards

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