Why am I getting an Empower Review window plot message "Data Missing or Data Mismatch"? - WKB18076
Article number: 18076
SYMPTOMS
- Getting an Empower Review window plot message - Data Missing or Data Mismatch - from clients on the morning after the autumn time change back from daylight saving time
- Data can normally be reviewed directly from the desktop of the Empower database server.
ENVIRONMENT
- Empower 3
CAUSE
The Windows clocks on Empower database server, LAC/Es, and clients are not properly synchronized. The server clock may not be synchronized properly with a time server. Empower database server time may be 10 or more minutes slow, and LAC/E32s and clients may not be synchronized with the database server.
FIX or WORKAROUND
- Synchronize all nodes Windows clocks and reboot nodes.
ADDITIONAL INFORMATION
Confirm that the raw data drive on the Empower database server has plenty of free space.
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