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Waters

ACQUITY PDA does not communicate with LAC/E32 - WKB4924

Article number: 4924

SYMPTOMS

  • The LAC/E is rebooted but cannot reestablish communication with the ACQUITY PDA
  • The PDA cannot be pinged
  • All other instruments are communicating properly

ENVIRONMENT

  • Empower 3 Enterprise
  • ACQUITY UPLC PDA Detector
  • Driver Pack 4
  • Firmware and ICS version 1.60
  • LAC/E containing a bridged network card

CAUSE

The network card of the LAC/E32 is bridged.

FIX or WORKAROUND

  1. Go to control panel > network and sharing center > change adapter settings.
  2. Find the network card and right-click on it.
  3. Click on "remove bridge".

ADDITIONAL INFORMATION

Waters LAC/E32s are sometimes shipped with the network card already bridged.

If using an ACQUITY PDA detector with Driver Pack 4 or older, see KCS Article 1809 (ACQUITY PDA will not reset after LAC/E reboot) for details about defects related to the reboot sequence of the PDA and LAC/E32.

comms, Lace

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