Skip to main content
Waters

Error seen in Empower message center: Instrument Failure e-SAT/IN - WKB17948

Article number: 17948

SYMPTOMS

  • The socket failed while waiting for incoming data; error code WinSock Error # 0
  • A failure occurred in reading the reply of Clear instrument

ENVIRONMENT

  • Empower 3 FR2
  • e-SAT/IN

CAUSE

Two IP address assignments in the same subnet for the Instrument LAN

FIX or WORKAROUND

Remove one of the IP address assignments.

ADDITIONAL INFORMATION


id17948, 1525, 1525U, 1525UIVD, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, E-SATIN, E-SATIN SW, SUP

Not able to find a solution? Click here to request help.