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Waters

Error: A request for instrument configuration has failed - WKB1795

Article number: 1795

SYMPTOMS

  • When instrument method is loaded in Empower "Run Samples", no method parameters are loaded
  • Empower Run Samples shows instrument failure when "Run" is clicked
  • Empower message center shows error "A request for instrument configuration has failed"
  • Node Properties shows status as "No" for instrument
  • System configuration is okay
  • Methods are okay

ENVIRONMENT

  • Empower
  • Ethernet instruments
  • e2695, 2414

CAUSE

The instrument lost communication.

FIX or WORKAROUND

  1. Click on Configure System in Empower.
  2. Click on Node, highlight the node name, and right-click on Properties.
  3. In Node Properties, tab-click on Configure DHCP to bring up the Waters DHCP window.
  4. Remove the instruments in question.
  5. Power-cycle the computer and instruments. Power-on the PC first, then the ethernet instruments.
  6. Launch Run Samples and setup method.

ADDITIONAL INFORMATION

 

2414, 2414B, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10RI, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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