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Error: A request for instrument configuration has failed - WKB1795

Article number: 1795


  • When instrument method is loaded in Empower "Run Samples", no method parameters are loaded
  • Empower Run Samples shows instrument failure when "Run" is clicked
  • Empower message center shows error "A request for instrument configuration has failed"
  • Node Properties shows status as "No" for instrument
  • System configuration is okay
  • Methods are okay


  • Empower
  • Ethernet instruments
  • e2695, 2414


The instrument lost communication.


  1. Click on Configure System in Empower.
  2. Click on Node, highlight the node name, and right-click on Properties.
  3. In Node Properties, tab-click on Configure DHCP to bring up the Waters DHCP window.
  4. Remove the instruments in question.
  5. Power-cycle the computer and instruments. Power-on the PC first, then the ethernet instruments.
  6. Launch Run Samples and setup method.



2414, 2414B, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10RI, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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