Error: A request for instrument configuration has failed - WKB1795
Article number: 1795
SYMPTOMS
- When instrument method is loaded in Empower "Run Samples", no method parameters are loaded
- Empower Run Samples shows instrument failure when "Run" is clicked
- Empower message center shows error "A request for instrument configuration has failed"
- Node Properties shows status as "No" for instrument
- System configuration is okay
- Methods are okay
ENVIRONMENT
- Empower
- Ethernet instruments
- e2695, 2414
CAUSE
The instrument lost communication.
FIX or WORKAROUND
- Click on Configure System in Empower.
- Click on Node, highlight the node name, and right-click on Properties.
- In Node Properties, tab-click on Configure DHCP to bring up the Waters DHCP window.
- Remove the instruments in question.
- Power-cycle the computer and instruments. Power-on the PC first, then the ethernet instruments.
- Launch Run Samples and setup method.
ADDITIONAL INFORMATION
id1795, 2414, 2414B, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10RI, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB, comms, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP