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Waters

Error: A request for instrument configuration has failed - WKB1795

Article number: 1795

SYMPTOMS

  • When instrument method is loaded in Empower "Run Samples", no method parameters are loaded
  • Empower Run Samples shows instrument failure when "Run" is clicked
  • Empower message center shows error "A request for instrument configuration has failed"
  • Node Properties shows status as "No" for instrument
  • System configuration is okay
  • Methods are okay

ENVIRONMENT

  • Empower
  • Ethernet instruments
  • e2695, 2414

CAUSE

The instrument lost communication.

FIX or WORKAROUND

  1. Click on Configure System in Empower.
  2. Click on Node, highlight the node name, and right-click on Properties.
  3. In Node Properties, tab-click on Configure DHCP to bring up the Waters DHCP window.
  4. Remove the instruments in question.
  5. Power-cycle the computer and instruments. Power-on the PC first, then the ethernet instruments.
  6. Launch Run Samples and setup method.

ADDITIONAL INFORMATION

 

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