Skip to main content
Waters

Inconsistent extraction error when using Agilent 7697 Headspace - WKB1787

Article number: 1787

SYMPTOMS

  • Getting an Agilent 7697 error in Empower - Inconsistent extraction error
  • HS7697A: Inconsistent extractions. Number of injections in sample set method should match the number of extractions in instrument method

ENVIRONMENT

  • Empower
  • Agilent 7697 Headspace

CAUSE

  • This error occurs when timing is not synchronized properly

FIX or WORKAROUND

  • Set the GC cycle time to two minutes longer than the oven/run time setting

ADDITIONAL INFORMATION

 


Not able to find a solution? Click here to request help.