How do you correct the Waters Licensing Wizard error "The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file"? - WKB17911
Article number: 17911
SYMPTOMS
- The following error occurs when trying to activate licenses locally: Incorrect Database for License File - The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file.
ENVIRONMENT
- Empower 3 FR3 Personal
CAUSE
An old license file was chosen instead of a new one, possibly after a reinstallation of the software.
FIX or WORKAROUND
- Reboot the computer.
- Start the activation process again.
- Save registration and activation files in a new folder, to ensure that you can find and use the correct ones during the activation process.
ADDITIONAL INFORMATION
id17911, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP