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Waters

How do you correct the Waters Licensing Wizard error "The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file"? - WKB17911

Article number: 17911

SYMPTOMS

  • The following error occurs when trying to activate licenses locally: Incorrect Database for License File - The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file.

ENVIRONMENT

  • Empower 3 FR3 Personal

CAUSE

An old license file was chosen instead of a new one, possibly after a reinstallation of the software.

FIX or WORKAROUND

  1. Reboot the computer.
  2. Start the activation process again.
  3. Save registration and activation files in a new folder, to ensure that you can find and use the correct ones during the activation process.

ADDITIONAL INFORMATION


The Empower database is not the one that hosts the license request file. You must select the database that contains the license request file..JPG

id17911, EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, SUP

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