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Errors seen in Empower when controlling an Agilent headspace: "Ethernet port command error", "Failed to release the keyboard lock", and "An error reading data has occurred. 10054" - WKB17843

Article number: 17843

SYMPTOMS

  • The following errors may appear in the Empower Message Center when controlling an Agilent headspace
    • "Ethernet port command error"
    • "Failed to release the keyboard lock"
    • "An error reading data has occurred. 10054"

ENVIRONMENT

  • Empower 2 FR5
  • Headspace Control Option 2.0
  • Agilent G1888

CAUSE

Unknown

FIX or WORKAROUND

Break the InstrumentLAN bridge and use an Ethernet switch to establish network connections.

ADDITIONAL INFORMATION

 

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