Why am I not able to program the internal 2414 temperature to 55C (greater than 50C) in Empower? - WKB17349

SYMPTOMS

• Not able to program the internal 2414 temperature to greater than 50 C in Empower

ENVIRONMENT

• Empower
• 2414 Refractive Index Detector

CAUSE

The 2414 is configured as a 410 in Empower

FIX or WORKAROUND

1. Upgrade firmware to 2.04 or higher
2. Upgrade ICS driver to version 1.65 found in Driver Pack 2017 R1. The new driver allows temperatures up to 55 C.
3. Change the configuration of the 2414 to RIU mode instead of 410 mode on the front panel of the 2414
4. Configure the 2414 in Empower, as a 2414, not a 410. 

ADDITIONAL INFORMATION

The internal oven temperature on a 2414 can be set from 30 degrees C to 55 degrees C.  The 2414 can be configured in RIU mode or in 410, on the front panel of the 2414.  Empower configures the 2414 as a 410 if the instrument is configured on the front panel as 410 mode.   If the 2414 is configured as a 410 in Empower control, you can only set the internal oven temperature to 50 degrees C. This is because the original 410/2410 detectors internal oven temperature range was only 30C to 50C.