QSM is "grayed out" (unavailable) in Empower console - WKB17412

SYMPTOMS

• QSM is "grayed out" (unavailable) in the console

ENVIRONMENT

• Empower 3
• ACQUITY Console
• QSM

CAUSE

Unknown

FIX or WORKAROUND

1. First solution:
   In Internet Explorer Options > Advanced tab > Security, check mark:
   Allow active content from CDs to run on My Computer*
   Allow active content to run files on My Computer*
   Allow software to run of install even if the signature is invalid
   
   
   
   A reboot is required.
    
2. Second solution:
   Uninstall the Internet Explorer browser.

ADDITIONAL INFORMATION