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User is unable to sign off a report in Empower 3 - WKB17212

Article number: 17212

SYMPTOMS

  • When trying to sign off a report, an error message appears stating that only the currently logged in user can sign off on reports
  • The user who is currently logged in is the one who is trying to sign off the report

ENVIRONMENT

  • Empower 3 Feature Release 1
  • LDAP authentication

CAUSE

Prior to Empower 3 Service Release 2, sign-off passwords were case-sensitive when LDAP authentication was in use (PCS 51594).

FIX or WORKAROUND

  1. Remember that passwords are case-sensitive when signing off reports.
  2. Upgrade to Empower 3 Service Release 2.

ADDITIONAL INFORMATION

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