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Error 15: License key is not valid with Empower and Agilent 7890 - WKB17203

Article number: 17203

SYMPTOMS

  • Error 15: License key is not valid 

ENVIRONMENT

  • Empower 3 Feature Release 2

CAUSE

  • PCS 43457 
  • Oven off while GC is ON 
  • If the Ethernet cable is unplugged during run, the message pops up. 

 

FIX or WORKAROUND

  1. Turn the oven on by the keypad on the Agilent 7890 keypad.

ADDITIONAL INFORMATION

If the oven is turned off the GC never goes to ready state.

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