Error 15: License key is not valid with Empower and Agilent 7890 - WKB17203
Article number: 17203
SYMPTOMS
- Error 15: License key is not valid
ENVIRONMENT
- Empower 3 Feature Release 2
- Agilent 7890
CAUSE
- PCS 43457
- Oven off while GC is ON
- If the Ethernet cable is unplugged during run, the message pops up.
FIX or WORKAROUND
- Turn the oven on by the keypad on the Agilent 7890 keypad.
ADDITIONAL INFORMATION
If the oven is turned off the GC never goes to ready state.