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2695, 2489, and 2998 system does not continue running after first injection in Empower - WKB17131

Article number: 17131

SYMPTOMS

  • 2695, 2489, and 2998 system won't continue running after first injection in Empower

ENVIRONMENT

  • Empower 3
  • 2695 with IEEE
  • 2489 and 2998 with Ethernet

CAUSE

Unknown

FIX or WORKAROUND

  1. Delete both systems from Empower.
  2. Power-cycle the instrument modules and computer in the following order:
    • Alliance
    • LAC/E
    • Ethernet detectors
  3. Create new system configurations in Empower.

ADDITIONAL INFORMATION

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