2695, 2489, and 2998 system does not continue running after first injection in Empower - WKB17131
Article number: 17131
SYMPTOMS
- 2695, 2489, and 2998 system won't continue running after first injection in Empower
ENVIRONMENT
- Empower 3
- 2695 with IEEE
- 2489 and 2998 with Ethernet
CAUSE
Unknown
FIX or WORKAROUND
- Delete both systems from Empower.
- Power-cycle the instrument modules and computer in the following order:
- Alliance
- LAC/E
- Ethernet detectors
- Create new system configurations in Empower.
ADDITIONAL INFORMATION
id17131, 2690, 2690D, 2690DUPGD, 2690UP, 2695, 2695D, 2695DE, 2695DEB, 2695DUP, 2695E, 2695EB, 2695INERT, 2695UP, A-10SSM, ALLCOLCLR, ALLCOLHTR, ALLCOLHTRB