"Data Missing" error message in Review window in Empower - WKB16718

SYMPTOMS

• When any user on any client attempts to review data (in Review window), they see a "Data Missing" message in the chromatogram pane
• New data that is currently acquiring is not buffering; it is saving to the file server
• In Configuration Manager > View > Manage Raw Data Files, both the file service and file share are valid
• Viewing via the UNC path (\\servername\sharename) shows no folders or files on the file server, but viewing via the drive letter (e.g., E:\Projects) shows all folders and files
• Permissions on the share are set correctly
• Can't create new project logged as an Empower admin

ENVIRONMENT

• Empower 2
• Empower 3

CAUSE

Unknown issue with the share. (Permissions on the share are set correctly.)

FIX or WORKAROUND

Delete the previous share and create a new share with the same name and permissions. Alternately, add Full Control permissions to the Everyone account on the raw data share and test.

ADDITIONAL INFORMATION