"Error 503: Service Unavailable" when launching WDM in an Empower FR3 or FR4 environment - WKB16163

SYMPTOMS

• "Error 503: Service Unavailable" when launching WDM

ENVIRONMENT

• Empower 3 FR3 installed on a domain controller
• Empower 3 FR4 installed on a domain controller

CAUSE

This configuration has not been tested by Waters and is therefore unsupported.

WDM may not operate as expected if Empower 3 FR3/FR4 is installed on a server that is also acting as a domain controller.

FIX or WORKAROUND

No known resolution—Empower should be installed on a member server whenever possible.

ADDITIONAL INFORMATION

Database backups are still possible using the legacy CS_COLD and CS_HOT backup scripts.

Other database management functions can be performed via sqlplus by Waters colleagues. Customers may not use sqlplus under the Waters Embedded Oracle License agreement.