Empower message center is purging messages, but Auto-purge is not enabled - WKB16038

SYMPTOMS

• The message center is purging messages every five days, even though it is not enabled to do so

ENVIRONMENT

• Empower 3 Enterprise
• Empower versions prior to Empower 3 SR3

CAUSE

One of the nodes is set to auto-purge messages.

FIX or WORKAROUND

1. Verify that the database server node has Auto-purge disabled, and then reboot the server. Or, execute steps 2 through 4 on all nodes.
2. Remote into each node (LAC/E, client, server) in the network and open the message center.
3. Change or verify that the Auto-purge setting is what you want.
4. Once all nodes are set, the issue will be resolved.

ADDITIONAL INFORMATION

The same solution applies to a situation in which the message center purges messages earlier than expected.