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"Suitability Failure" error when no processing method is set up in Empower - WKB16036

Article number: 16036

SYMPTOMS

  • Several occurrences of "Suitability Failure" reported in the Empower message center
  • Sample set interrupted
  • No processing method included in method set

ENVIRONMENT

  • Empower 3 FR2

CAUSE

Unknown

FIX or WORKAROUND

1. Workaround: Specify "Don't Process or Report" or "Ignore Faults" in the Processing column of the Sample Set method.

ADDITIONAL INFORMATION

PCS # 53923 - Interactive System Suitability failure in the absence of a processing method
Description: Customer reports several occurrences of Suitability Failure in the Empower Message Center when there is no Processing Method in their Method Set used for the run. In the absence of a processing method, Interactive System Suitability should not be assessed.

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