Error "system reboot pending" when reloading Empower - WKB1547
Article number: 1547
SYMPTOMS
- Error "system reboot pending" when reloading Empower
ENVIRONMENT
- Empower 2
- Empower 3
CAUSE
Registry keys remain from a previous installation of the software. Sometimes the software doesn't uninstall all pointers to Empower or Oracle.
FIX or WORKAROUND
Delete the following registry keys in [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\RunOnce].
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"rmdir1"="cmd /c rmdir /S /Q \"C:\\Empower\\Oracle\\Oracle11g_4\""
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"rmDirAQASM"="cmd /c rmdir /S /Q \"C:\\ProgramData\\Microsoft\\Windows\\Start Menu\\Programs\\SmartBear\""
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"rmdm"="cmd /c rmdir /S /Q \"C:\\Program Files (x86)\\Waters\""
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"rmdir2"="cmd /c rmdir /S /Q \"C:\\Empower\""
ADDITIONAL INFORMATION
id1547,