Skip to main content
Waters

e-SAT/IN WinSock and "get data" errors with Empower - WKB14722

Article number: 14722

SYMPTOMS

  • Random errors found while running a sample set in the message center
  • Error: A failure occurred in reading the reply from Get Data within Is Data Available?
  • The socket failed while waiting for incoming data and produced the following error code: WinSock Error # 0

ENVIRONMENT

  • Empower 2 Feature Release 4
  • Driver 1.20

CAUSE

All units should be at 3.2 or 2.6 firmware as the earlier versions have a number of vulnerabilities. 

Cabling or the e-SAT/IN may need replacement.

FIX or WORKAROUND

  1. PCS: 43951, PCS 47656
  2. Update to e-SAT/IN Module Instrument Control Software Version 1.30
  3. Try swapping out the e-SAT/IN and cabling to troubleshoot

ADDITIONAL INFORMATION

The 2.6 firmware is for an older vintage boards prior to 2009, and 3.2 firmware is for newer boards from 2009 and after.

Not able to find a solution? Click here to request help.