Skip to main content
Waters

Logoff events are missing from Empower audit trail for QuickStart interface users - WKB14570

Article number: 14570

SYMPTOMS

  • Logoff events are missing from the Empower system audit trail when exiting the Empower QuickStart interface

ENVIRONMENT

  • Known to affect Empower 3 FR1 and later

CAUSE

PCS #53598

If a user logs in to Empower via the QuickStart interface and selects *No System* at login, when logging out of Empower no logoff event is generated in the system audit trail.

If a user logs in to Empower via the QuickStart interface and does not select *No System* at login, when logging out of Empower a logoff event is generated in the system audit trail.

FIX or WORKAROUND

Fixed in Empower 3 SR3 (PCS # 53598

ADDITIONAL INFORMATION

 

Not able to find a solution? Click here to request help.

  • Was this article helpful?