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Empower error: Failed to Start Application (Report Publisher) - WKB14443

Article number: 14443

SYMPTOMS

  • Selecting a result and then selecting preview publisher results in an error: Failed to Start Application (Report Publisher)

ENVIRONMENT

  • Empower 3 Client FR2 HF1

CAUSE

Operating system permissions issue with the Report Publisher application

FIX or WORKAROUND

  1. Open Windows Explorer.
  2. Find the Report Publisher application in c:\Empower>Bin>Report Publisher.exe.
  3. Right-click the Report Publisher.exe file and select "Run as Administrator".
  4. Reboot the client PC and open Preview Publisher.

ADDITIONAL INFORMATION

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