Instrument does not show when creating an instrument method from the run samples window in Empower - WKB14445
Article number: 14445
SYMPTOMS
- Instrument does not show when creating an instrument method from the run samples window in Empower
ENVIRONMENT
- ACQUITY Classic systems
- Empower 3 Enterprise
- LAC/E
- DP2016 Release 1
- PDA firmware v1.65
- PDA firmware v1.51
CAUSE
One system has firmware that is too many versions behind.
FIX or WORKAROUND
- Upgrade to matching firmware. (ICS and firmware must be from the same release.)
ADDITIONAL INFORMATION
If a system is more than one version behind, Waters recommends that you upgrade in steps.