Instrument does not show when creating an instrument method from the run samples window in Empower - WKB14445
Article number: 14445
SYMPTOMS
- Instrument does not show when creating an instrument method from the run samples window in Empower
ENVIRONMENT
- ACQUITY Classic systems
- Empower 3 Enterprise
- LAC/E
- DP2016 Release 1
- PDA firmware v1.65
- PDA firmware v1.51
CAUSE
One system has firmware that is too many versions behind.
FIX or WORKAROUND
- Upgrade to matching firmware. (ICS and firmware must be from the same release.)
ADDITIONAL INFORMATION
If a system is more than one version behind, Waters recommends that you upgrade in steps.
EMP2LIC, EMP2OPT, EMP2SW, EMP3GC, EMP3LIC, EMP3OPT, EMP3SW, EMPGC, EMPGPC, EMPLIC, EMPOWER2, EMPOWER3, EMPSW, LAC32, LAC32C07, LAC32C08, LAC32C09, LAC32C1_4, LAC32C10, LAC32C11, LAC32C12, LAC32C13, LAC32C15, LAC32C16, LAC32C5_6, LACE, LACE32C14, SUP, UPBINARY, UPSMPMGR