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Waters

Instrument does not show when creating an instrument method from the run samples window in Empower - WKB14445

Article number: 14445

SYMPTOMS

  • Instrument does not show when creating an instrument method from the run samples window in Empower

ENVIRONMENT

  • ACQUITY Classic systems
  • Empower 3 Enterprise
  • LAC/E
  • DP2016 Release 1
  • PDA firmware v1.65
  • PDA firmware v1.51

CAUSE

One system has firmware that is too many versions behind.

FIX or WORKAROUND

  1. Upgrade to matching firmware. (ICS and firmware must be from the same release.)

ADDITIONAL INFORMATION

If a system is more than one version behind, Waters recommends that you upgrade in steps.

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